Accenture research: insurers must "play to win"

Created by Ben Stinson 13 Feb 2014 @ 10:08
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It's no secret that I'm a big fan of Accenture's research work. This piece focuses on new business models for the customer-centric digital insurer.

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Provocative, but i am still not sure if the customer churn associated with "loyalty" is enough to spur big investments by carriers who are slow to change