In the web sites, blogs, sales literature and completion of many an RFP, the near universal and ubiquitous answer to just about every functionality question is "part of base system, achieved through configuration." In a recent interview, a prominent industry consultant stated that we have "drunk from the kool-aid of configuration" as the solution for insurance specific functionality.
While configuration tools are an important component of an overall insurance software solution, they are not the end-all solution. They windup being a "hammer" while every problem looks like a nail.
In this week’s rant, we explore configuration, its pros and cons in light of an overall approach. But knowing where the problem is does not equal a solution.
Have you looked at various tools? Tell me about your experiences with them. Join in on the conversation!