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Latest newsletter from the Insurance Practice at SPAN Systems.
If you are following trends in the industry related to new technologies, here is a new report from The Economist that you might be interested in - The way forward: Insurance in an age of customer intimacy and Internet of Things.  The report asserts that the majority of insurers believe that disrup...
While online data breaches and other high-tech crimes generate big headlines, old-fashioned smash and grab theft still plays a major part in even the highest profile cases. Sandia National Laboratories recently released a hefty report (attached) that examined 23 of the world's most infamous thefts and came away with some surprising conclusions. The executive summary and conclusion sections ...
A good whitepaper document used for training on ACORD AL3 that is available on the ACORD website also. My company has been doing related work with carriers and this is one of the available documents we came across. I thought my followers might like to see this.    
Attached is a piece that I recently co-authored with Bill Sinn from Pitney Bowes. Few insurance carriers will deny that data is the life blood of their industry, but few have taken the steps to properly manage this corporate asset. In a survey of 20 insurance company C-Level executives (non-IT), these business leaders were aware of the value and competitive advantage that high quality data can pro...
ACE Group recently released a new white paper, “Product Recall Insurance: Five Reasons Why Companies Should Strongly Consider Its Purchase,” exploring the need for and benefits of product recall insurance policies for many businesses. http://www.acegroup.com/us-en/assets/ace-westchester-product-recall-wp.pdf With a seemingly unending string of auto recalls in the news, the timing...
It's no secret that I'm a big fan of Accenture's research work. This piece focuses on new business models for the customer-centric digital insurer.
Here's a very nicely written piece by industry veteran Bill Jenkins. It does a great job of identifying the linkage between truly understanding the insurer/customer relationship and profitability.
Not an insurance-specific piece, but a very well written report focused on six technology trends that are enabling enterprises to move from "disrupted" to "market disrupters".
Here’s a question for you. If legacy environments are such a threat to operations – why do commercial insurers continue to rely on legacy insurance software systems to run their businesses? Two reasons: because they tend to work, and the burning platform for change is missing. Whilst sectors like retail, banking and even personal insurance have forged ahead using innovation to drive change a...
Process Improvement - Claim Processing What happened between the start to the end of a given period?
FYI - you will need to click the link below to download this whitepater from VOCUS Overview: How will you make the right choices for your 2014 digital marketing mix? Our new Marketing in 2014 guide is here to help. Discover 2014’s key digital trends, what they mean for marketers and how to make them work with your brand’s strategy. Get ready for… Bigger Data:...
The Department of Health and Human Services (HHS) published an Omnibus Final Rule1 on January 25, 2013, which modifies the Health Insurance Portability and Accountability Act (HIPAA) and implements statutory amendments under the Health Information Technology for Economic and Clinical Health Act (HITECH Act). This 563-page Final Rule greatly enhances a patient's privacy protections, changes busines...
Please complete the Coursework - Part 2 of 2
Article to read and consider business and personal application.  
Read the coursework.
Refer to these Real World Examples as you see yourself as a Participant and as an Observer.
Here's an interesting and well-written piece by Accenture earlier in the Summer that's worth a read (if you haven't already done so). It explores the various technologies that will drive the transformation of today's leading insurers into efficient and customer-focused businesses that use digital technologies to enhance the customer experience, manage risk and improve profitability...
You’ve selected an insurance technology vendor and software product. Your vendor has an implementation methodology, so all you have to do is follow it, right? Experience shows that it’s not quite that easy. Be a better, more effective project manager by selecting the right delivery methodology for your project or supplementing the vendor’s implementation methodology in the key ar...
Interested in Powerhouse Learning's C4A Class? Read this document first. It outlines your commitment and our expectations of you during this pilot class.
Please download, review and complete this document. Hang onto it, as you will review it again at the end of the course.
If you are working with a peer or "buddy" for this class, please download and complete this document.
Please read these "real world examples" that will help get you ready for your next assignment.
Insurance losses for the first half of 2013 were 20% below the 10-year average (2003-12) of $25 billion, according to a mid-year natural disaster analysis report by Impact Forecasting, the catastrophe model development center at Aon Benfield. See their report which you can upload here, or at the following link: http://thoughtleadership.aonbenfield.com/Documents/20130724_if_global_natural_disast...
Use this form to capture questions for your personal coach.
Pleaes read this article and respond to the forum discussions.
Just downloaded this free whitepaper and was impressed with some of the findings and information. If MaaS is of interest to you, it is not a bad whitepaper to read. You need to download from their site however, even though it is free. Balancing Productivity and Security in the BYOD Era Prudence dictates that you look for ways to supplement your MDM solution with additional, more robust secur...
The National Insurance Crime Bureau (NICB) recently released a new report that analyzes thefts of 2009, 2010, and 2011 model year sport utility vehicles (SUVs) and crossover utility vehicles (CUVs) reported stolen between Jan. 1, 2008 and June 30, 2012. In total, 19,961 vehicles were reported stolen during that period. See the attached report or go to their website for more information.
IT Hurdles Survey from Oracle: The study of 421 insurance industry professionals—including C-level and senior executives, IT professionals, and line-of-business managers—looked at organizational priorities for insurers, their effectiveness in priority areas, and the role that IT plays in helping and hindering their initiatives.
Interesting whitepaper from AgencyPort and Capgemini. Makes the point that a de-coupled component strategy during a PAS conversion could help to reduce risk to carriers, shield distribution partners from the disruption, and allow access to newly-evolving distribution technologies throughout the multi-year process. Here is the overview from AgencyPort: No matter how you slice it, a Policy Adm...
This whitepaper is available at: http://reports.informationweek.com/ Overview and Title: IAAS Buyers Guide - Computing Resources on Demand On Aug. 25, 2006, Amazon Web Services launched a limited public beta of its Elastic Compute Cloud, thus creating the first infrastructure-as-a-service and launching a multibillion-dollar market. Over the past six years, Amazon has continued to expand...
Here is a whitepaper from InformationWeek on cloud security that is worth reading. Follow the link at the bottom to download. Here is the overview: "A common question about the cloud is whether it’s more or less secure than a ­corporate data center. That’s an interesting question—and also the wrong one to ask. ­Instead, ­customers and potential customers of cl...
EXECUTIVE SUMMARY from R Street Residents of California face substantial exposure to the earthquake peril. The U.S. Geological Survey predicts that there is a 99.7 percent chance that a magnitude 6.7 earthquake (equal in strength to the 1994 Northridge quake) will strike in California in the next 30 years and that there is a 46 percent chance that a magnitude 7.5 earthquake (45 times stronger tha...
Found this interesting Deloitte study about the future of human talent, recruting, and employee retention. Here is the whitepaper summary: "As companies worldwide struggle to move beyond the great recession of 2009, many business leaders are adjusting their talent strategies to meet the shifting demands characterized as the “new normal.” While the inclination may be strong to rev...
Property & Casualty Claim Officer Survey #7: Claim Best Practice Innovations and Measuring Impact The seventh installment of Towers Watson’s Property & Casualty Claim Officer Survey examines how, in a more data-rich environment, insurers are modernizing claim best practice fundamentals and rebuilding performance metrics. Improved technology and operational adjustments are helpi...
By Systema Software: The purpose of this white paper is to help you simplify the claims system selection effort by focusing on what really matters and avoid getting caught up in the technical and vendor jargon.
This whitepaper is available on TowersWatson site. Here is their lead: Change is inevitable in business, but the pace of change has intensified in the last decade. High-performing organizations realize they must proactively evolve rather than merely wait and react to global competition, quickly evolving technology and the challenges of strict cost management. The stage is set for something new in...
Increase process performance with innovative BPO services - by KOFAX The document centric BPO industry is set to grow rapidly with the focus on discreet business processes such as Finance and Administration Outsourcing (FAO), Human Resources Outsourcing (HRO) and back offi ce processes such as new business application and account management outsourcing.
Staying in business during a system conversion: The Safe house Approach How do you avoid disrupting insurance business processes when moving to a new application platform or IT infrastructure? This innovative strategy can dramatically reduce the risk of downtime and breakage. And speed up the whole migration. It’s all in how you handle your data. Download the attached PDF, or go directly...
The depopulation committee of Florida’s Citizens Property Insurance Corp. unveiled a plan yesterday designed to transfer about a third of the state-run insurer’s 1.4 million policies to private insurance companies over two years.